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Dr Snoopy Smart Pet Services ("we" and "us") is the operator of (https://drsnoopy.co.in) ("Website"). By placing an orderthrough this Website you will be agreeing to the terms below. These are  provided  to ensure both parties are aware of andagree upon this  arrangement  to mutually protect and set expectations on our service.

 

 

1.   General

Subject to stock availability. We try  to  maintain  accurate  stock  counts  on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill theavailable  products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

 

 

2.   Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Paymentfor shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

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3.   Returns

1. Return Due To Change Of Mind

Dr Snoopy Smart Pet Serviceswill happily accept returns due to change of mind as long as a request to return is received byus within 3 days of receipt of item and are returned to us in original packaging, unused  and in resellable condition.

Return shipping will be paid at  the  customers expense and will  be  required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

(Dr Snoopy Krishna Enterprises) will refund the value of the goods returned but will NOT refund the value of any shippingpaid.

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3.2   Warranty Returns

Dr Snoopy Smart Pet Serviceswill happily honor any valid warranty claims, provided a claim is submitted within 90 daysof receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Dr Snoopy Smart Pet Servicesto process your warrantyclaim within 7 days.

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Once warranty claim is confirmed, you will receive the choice of:

1. refund to your payment method

2. a refund in store credit

3. a replacement item sent to you (if stock is available)

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4.   Delivery Terms

1. Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

 

 

4.2   Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have  selected. We are able  to offer a more specific estimate when you are choosing your  courier  at checkout.

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4.3   Dispatch Time

Orders are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday - Fridayduring standard business hours, except on national holidays at which time the warehouse will be closed. In these instances,we take steps to ensure shipment delays will be kept to a minimum.

 

 

4.4   Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

 

 

4.5   P.O. Box Shipping

Dr Snoopy Smart Pet Serviceswill ship to P.O. box addresses using postal services only. We are unable to offer couriersservices to these locations.

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4.6   Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

 

4.7   Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once theyreturn to stock.

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4.8   Delivery Time Exceeded

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If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

 

 

5.   Tracking Notifications

Upon dispatch, customers  will receive  a  tracking link from  which  they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

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6.   Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with ourcustomer service. If the parcel has been delivered without you being present, please  contact  customer service with nextsteps.

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7.   Duties & Taxes

1. Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

 

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7.2   Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Dr Snoopy Smart Pet Servicesencourage you to be aware of  these  potential  costs before placing an order withus.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Dr Snoopy Smart Pet Servicesat the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of thereturn shipping. The cost of the initial shipping will not be refunded.

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8.   Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order

has already been dispatched, please refer to our refund policy.

 

 

9.   Insurance

Parcels are insured for loss  and damage up to  the value  as stated by  the courier.

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9.1   Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

 

 

9.2   Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcellost.

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10.   Customer service

For          all          customer           service          enquiries,           please          email          us           at admin@drsnoopy.co.in